Visitor Information

We do hope that your visit to the Howard Centre will be enjoyable and we offer a number of facilities and services for general use and to help those who require additional accessible services.

Access to the Centre

The Howard Centre is fully wheelchair accessible with step free access into the Centre, from Howardsgate and Osborn Way. We also have lifts providing access to and from the First Floor and The Howard Centre Car Park, from all levels.

Access is also available from Welwyn Garden City Train Station to the First Floor of The Howard Centre. To seek further access information please visit the Network Rail website here.

The Howard Centre is Access Able audited. A copy of our free guide is available to download here to help with planning your visit.

Cash Machines
There is a Barclays Bank located in the centre with several internal and two external cash machines.

Customer toilets (male/female and disabled) are located on the first floor, opposite the main lifts at the South Mall end of the centre. There is a parent and baby room located on the first floor near the customer toilets.

Accessible Parking

Our designated disabled parking spaces are located on Level 1 of The Howard Centre Car Park, conveniently located close to our First Floor Centre Entrance. These can be found by following the blue painted floor lane.

There are several parent and child car parking spaces on levels 3, 5, and 7 in the car park adjacent to the pay stations.

Lost Child
If you find a lost child, or become separated from your own child, please find a member of security or telephone the management suite on 01707 320026 where we will send a member of security to meet you.

Lost Property
If you find an item of lost property, or lose one of your possessions within the public areas of the Howard Centre we have a lost property office within Centre Management which is located on the First Floor by the entrance to the train station.

Amazon Lockers

Have your Amazon parcels delivered direct to the Howard Centre so they are ready for you to collect on a date and time that is convenient for you with our new Amazon Lockers, located on ground floor by Claire’s Accessories.

  • What is an Amazon Locker?

Amazon Locker provides you with a self-service delivery location to pick up and return your parcels. Instead of delivering a parcel to your home or business address, you can select a Locker location and pickup your parcel at a time that suits you.

  • How does it work?

When you buy from Amazon you can select an Amazon Locker as the delivery address by selecting the “click and collect” option.

When the package is delivered Amazon sends an email notification with a pick-up code, address and opening time for the locker you’ve selected.

The Amazon Lockers here at the Howard Centre are accessible during centre opening times.

For more information on Amazon Locker click here.

Collect. Return. Send. InPost.

Your new Parcel Locker is now available at The Howard Centre.

Never miss a delivery again and return parcels with ease!

We’ve partnered with InPost to bring parcel lockers to the centre to make online shopping and sending parcels even easier. The InPost Locker is located at the car park entrance.

Whether you’re picking up or dropping off a parcel, all you do is scan a code and the locker door pops open. This locker will be available to use 24/7.

  • Collect

You can choose to have parcels delivered to the locker, for you to collect at your convenience.  This delivery option is available with some of your favourite brands,  including Boohoo, Missguided, Lookfantastic and My Protein. Find out here how it works.

And even better, getting your parcel delivered to a locker instead of home can reduce carbon emissions. So you can do your bit AND make life more convenient at the same time. Happy days

  • Return

InPost’s Instant Returns service lets you return parcels in seconds to over 100 different retailers without any label printing. Start your return here.

  • Send

If you’re selling something on eBay or Vinted or sending a gift to a loved one, posting parcels has never been easier or more flexible.

The Howard Centre provides free wifi to all its guests between the hours of 7:30 to 17:30 daily.

The Howard Centre is dog friendly. All well behaved dogs are very welcome (with poop bags).